Frequently Asked Questions (FAQ)

When will my order be processed?

All our products are made to order. Once your payment is confirmed, your order enters production within 2–5 business days.

How long will it take to receive my order?

Delivery times depend on your location:

United States: 5–9 business days
Canada & International: 10–24 business days

Please visit our Shipping Policy for full details.

Can I return or exchange my order?

Since every item is made to order, we do not accept returns due to buyer's remorse or incorrect size selection. If your product arrives defective or damaged, or incorrect, please contact us within 30 days of delivery and we will make it right. Visit our Returns & Refunds Policy for more information.

How do I choose the right size?

Each product includes a size guide on its product page. We recommend measuring yourself before purchasing. If you have any questions, reach out to us at support@thecoffeerunnersclub.com.

What materials are the garments made of?

Materials vary by product. Each product includes the exact fabric composition and care instructions.

Where are your products made?

Our products are made to order by carefully selected fulfillment partners in the United States and other regions. Production location depends on the destination of your order so we can provide faster shipping while maintaining consistent quality.

Do you ship internationally?

Yes, we ship to multiple countries. Shipping times and costs are calculated at checkout based on your destination. You can view available options at checkout.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. Available payment methods vary depending on your location.

Will I receive a tracking number?

Yes. Once your order ships, you'll receive an email with your tracking information so you can follow your package until delivery. If you don't receive it, please contact our support team.

Where are we located?

The Coffee Runners Club LLC is a US registered headquartered company in Sheridan, Wyoming. We operate exclusively online and fulfill orders through trusted production partners located close to our customers whenever possible.